What It’s Like To Work In The Customer Service Representatives Field Customer service representatives are responsible for maintaining a good relationship between a company and its customers. Each day, customer service representatives field issues from customers and must find a way to balance satisfying the customer with staying within company policies. Good customer service representatives learn the subtle tricks of the trade that can help calm even the most disgruntled customer.
A strong team of customer service representatives works together to deliver premium customer service and retain clients. In the end, the job of customer service representatives is to help establish a base of customers who generate revenue on a regular basis.