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Ruby Nichols
1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
E-Mail: example-email@example.com
Dear Mr. Goldberg,
As an accomplished Customer Experience Manager, I read your posting for a new Customer Experience Manager with interest. My experience aligns well with the qualifications you are seeking at Gold Star Bedding, in particular my role as Customer Experience Manager with Jackson Markets, and I am certain I would make a valuable addition to your organization.
With more than seven years’ experience in Customer Experience Management, I am adept in customer loyalty, relationship, and value management. Moreover, while my on-the-job experience has afforded me a well-rounded skill set, including first-rate analytical and communication skills, I excel at:
Increasing customer loyalty 20%+ through by developing and implementing interaction improvements.
Growing repeat business 10% or more by maximizing satisfaction.
Improving customer satisfaction survey results up 25-50%.
Rooting out inefficiencies, incorrect procedures, and detrimental practices.
In addition to my experience and personal qualities, I have a solid educational foundation and a passion for optimizing customer experiences. I am extremely enthusiastic about Gold Star Bedding’s focus on expansion and would welcome the opportunity to contribute to your customer service goals as you grow.
Please review my attached resume for additional details regarding my expertise and career achievements. I will follow up to request an appointment to discuss how my experience and background meets your needs.
Thank you for your time and consideration.
Sincerely,
Ruby Nichols
