What It’s Like To Work In The Customer Service Advisor Field A customer service advisor in the transportation field has a very demanding job. Each day, the customer service advisor works with customer service associates on specific customer issues and works to find more efficient ways to deliver excellent service. The customer service advisor also offers solution options to associates to use in various cases.
The customer service advisor also works with logistics experts and dispatch professionals to find ways to exceed customer expectations. A customer service advisor is extremely important when it comes to maintaining the customer base and developing a long list of happy and repeat customers.