A receptionist performs an important function as the face of the company. They should be poised and professional. They are the first person visitors interact with and the first voice callers hear. A receptionist is responsible for answering multiple phone lines, directing calls, greeting clients and visitors and sorting and distributing mail. They are usually responsible for the administrative tasks of filing, faxing and making copies, and often provide clerical support to sales staff, manage employee calendars and help with overflow work or fill in for absent administrative staff.
Depending on the industry, additional responsibilities fall on the receptionist. In a law office, a receptionist may be responsible for scheduling mediations, preparing legal documents and contacting litigants. In medical and dental offices, receptionists access patient records, verify insurance and direct patients to the correct examination room. In a salon, a receptionist books appointments and promotes retail sales at checkout. At a car dealership, a receptionist works closely with the sales and service departments as they assist customers with a purchase or needed repairs.
Education & Training
While a high school diploma is enough for many receptionist positions, larger companies often prefer candidates with at least some course work in business and experience as a receptionist in a similar industry. Some companies require a bachelor’s degree, but often, organizational skills, internet competency, and familiarity with database/spreadsheet software are more important than a degree.
The salary range for receptionists is $17,000 to $40,000 nationally, with a median salary of $29,000. Salary is very much determined by the industry, the size of the organization and the identified job requirements. As you prepare your cover letter, it’s important to let the hiring manager know that you’ve done you research on their company. You want to highlight your experience dealing with the public that’s on your resume and show the clear communication skills you possess. The sample cover letter below can get you started as you picture yourself behind the receptionist desk.
When you get the interview because of a well written cover letter and a finely crafted resume, keep in mind that this entry level position could lead to promotions down the line, so be sure to present yourself with polished and professional behavior. You enjoy meeting and helping people, you’re pleasant on the phone, and you know your way around a computer. Why not get paid for being a people person?
1 Main Street
New Cityland, CA 91010
Cell: (555) 322-7337
Dear Ms. Williams,
I write in response to your ad seeking a Receptionist at Commercial Interior Design. As a highly competent Receptionist, I would bring a professional, friendly, and enthusiastic attitude to this role.
In my most recent position, I maintained an exceedingly functional work space while managing the reception area at the New Cityland Sentinel. I have a knack for problem solving and work well independently and with little oversight. I respond to requests from colleagues and clients in a timely manner and am adept at prioritizing multiple ongoing projects.
Additionally, I am proficient in:
Writing correspondence and developing reports from dictation, hand-written notes, and documents.
Presenting a neat, organized, and professional entrance area to clients and vendors.
Maintaining security procedures for all visitors and employees.
Managing written, in-person, and email correspondence.
I am a self-starter and excel at managing visitors, multi-line phone systems, and business correspondence. I am also deeply familiar with Microsoft Office software and adapt quickly to new programs. As a part of the team at Commercial Interior Design, I hope to provide you with reliable and efficient reception services that support you business and client goals.
My resume and references are attached. I look forward to speaking with you soon and will call this week to set up an appointment.
Thank you for your time and consideration.
Customer Service: 855.213.0348
Mon-Fri 8AM-8PM CST, Sat 8AM-5PM CST, Sun 10AM-6PM CST