The quality of your resume and cover letter can make or break your chances of landing a job, so it is critical to put thought into both. A cover letter should build onto some information in your resume by showcasing your personality and providing nuggets of your industry knowledge to display how qualified you are. The free customer service rep. cover letter sample below serves as an example of a letter you can use to gather ideas; the two sections after it help as well.
Free Customer Service Rep. Cover Letter Sample
What to Include in a Customer Service Rep. Cover Letter
This free customer service rep. cover letter sample touches on key attributes in education and work experience. Yours should include accomplishments and be written in a professional tone. Open by addressing a specific person, stay with four paragraphs, and use the closing paragraph to express your gratitude and hope for an interview.
Industry Specific Skills to Include
This free customer service rep. cover letter sample touches on features that employers may desire, such as work experience and ability to handle many calls. It is important to write a letter based on your abilities, and to that end, employers typically look for the following skills in customer service reps.
• Communication: Reps talk with a wide variety of customers and often deal with frustrated people.
• Organization: High call volumes are just one reason that reps must be able to prioritize and stay on track.
• Technology: Reps may need experience in Microsoft Office software, for example.
• Resourcefulness: Sometimes, the solutions to customer problems require out-of-the-box thinking.